Effective June 3, 2025
General information:
The Oraije Paris website is published by HR France, a company registered with the Bobigny Trade and Companies Register under number 909 055 410, with its registered office located at 94 avenue Victor Hugo, 93300 Aubervilliers.
Email: bonjour@oraije.com
Article 1: Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply without restriction or reservation to all sales concluded by the Seller with non-professional buyers ("the Customers or the Customer") who wish to purchase products offered for sale by the Seller on the Oraije Paris website. The Products offered for sale on the website are as follows:
• Women's ready-to-wear from the Oraije Paris brand, specializing in jeans.
The main characteristics of the products, and in particular the specifications, illustrations, and indications of dimensions or capacity of the products, are presented on the Oraije Paris website, which the customer is required to consult before ordering.
The choice and purchase of a product are the sole responsibility of the Customer.
Product offers are valid within the limits of available stock, as specified when placing the order.
These GTC are accessible at any time on the Oraije Paris website and shall prevail over any other document.
The Customer declares to have read and accepted these GTC by checking the box provided for this purpose before initiating the online ordering procedure on the Oraije Paris website.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The products presented on the Oraije Paris website are offered for sale in the following territories:
Metropolitan France, European Union and elsewhere in the world: Australia, Belarus, Brazil, Canada, China, South Korea, India, Japan, Norway, Hong Kong S.A.R. of China, United Kingdom, Russia, Singapore, Switzerland, Taiwan, Thailand, Vietnam.
In the event of an order to a country other than mainland France, the Customer is the importer of the product(s) concerned.
For all products shipped outside the European Union and overseas territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They shall be borne by and are the sole responsibility of the Customer.
Article 2: Price
Products are supplied at the current prices listed on the Oraije Paris, website when the order is registered by the Seller.
Prices are expressed in Euros, including all taxes (TTC).
Prices include any discounts that may be granted by the Seller on the Oraije Paris website.
These prices are firm and non-revisable during their validity period, but the Seller reserves the right, outside the validity period, to modify them at any time.
Prices do not include processing, shipping, transport, and delivery fees, which are charged in addition, under the conditions indicated on the website and calculated before placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.
Article 3: Orders
It is the Customer's responsibility to select the products they wish to order on the Oraije Paris website.
The Customer can then add items to their cart, modify them, and remove them.
Product offers are valid as long as they are visible on the website, within the limits of available stock.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the Oraije Paris website constitutes the formation of a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel any order in case of stock shortage of the products ordered by the Customer.
The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer can track the progress of their order on the website and contact the Seller at any time by email and phone.
Article 3 bis: Customer area - Account
In order to place an order, the Customer is invited to create an account (personal area).
To do this, they must register by filling out the form provided at the time of their order and undertake to provide sincere and accurate information regarding their civil status and contact details, in particular their email address and telephone number.
The Customer is responsible for updating the information provided. It is specified that they can modify it by logging into their account.
To access their personal area and order history, the Customer must log in using their username and password, which will be provided after registration and are strictly personal. As such, the Customer is prohibited from disclosing them. Otherwise, they will remain solely responsible for any use made of them.
The Customer may also request to unsubscribe by going to the dedicated page in their personal area or by sending an email to Bonjour@oraije.com. This will be effective within a reasonable time.
In the event of non-compliance with the general terms and conditions of sale and/or use, the https://oraije.com/ website will have the option to suspend or even close a customer's account after a formal notice sent by electronic means has remained without effect.
Any account deletion, regardless of the reason, results in the complete deletion of all personal information of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the website or server, and subject to any interruption or modification for maintenance purposes, does not engage the Seller's liability.
The creation of the account implies acceptance of these general terms and conditions of sale.
Article 4: Payment terms
The price is paid via secure payment, according to the following methods:
• payment by credit card
The price is payable in full by the Customer on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the https://oraije.com/ website.
Payments made by the Customer will only be considered final after effective receipt of the due amounts by the Seller.
The Seller will not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.
Article 5: Deliveries
The Products ordered by the Customer will be delivered to:
Metropolitan France, European Union and elsewhere in the world: Australia, Belarus, Brazil, Canada, China, South Korea, India, Japan, Norway, Hong Kong S.A.R. of China, United Kingdom, Russia, Singapore, Switzerland, Taiwan, Thailand, Vietnam.
Deliveries are made within 2 to 7 working days to the address indicated by the Customer (in Metropolitan France) when placing their order on the website.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more products, ordered products will be delivered in a single shipment.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are indicative, the seller is not responsible for any delivery delays caused by the carrier.
Deliveries are made by an independent carrier to the address indicated by the Customer when ordering and to which the carrier can easily access.
The Seller will refund or replace as soon as possible and at its own expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L217-4 et seq. of the Consumer Code and those provided for in these GTC.
The transfer of risks of loss and deterioration related thereto will only occur when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk, unless the Customer has chosen the carrier themselves. In this respect, the risks are transferred at the time the goods are handed over to the carrier.
Article 6: Returns
You have 14 days to return your order, once received, at your expense.
Items must be in new and original condition (with all tags, accessories, and packaging) and must not show any signs of wear or dirt marks.
Any incomplete or damaged item returned cannot be exchanged or refunded.
Return Policy:
In the event that the ordered items do not meet your satisfaction, you have 14 days to return your order once it has been received.
Please visit our return page .
Once your return request is accepted and your label is received, you have 14 days to return your order.
Please note that any package received outside this deadline cannot be refunded.
Please note that we charge a participation fee for return costs of €5, which will be deducted at the time of your refund or credit note. If you wish to make an exchange, the first exchange is free, and subsequent exchanges will be charged €5 as a contribution to shipping costs.
Once you have notified us in advance by email, please return your order to the address sent in the email.
Once your package is received, we have 14 days to issue a refund to the credit card account you used for your purchase.
Refund Policy:
Upon receipt of the package at our warehouse, our team will proceed with the verification of the returned item. Only items in perfect condition, clean, unworn, and with their original tags can be refunded, which will then be processed as soon as possible.
Article 7: Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the delivery date of the Products.
Article 8: Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code: "The consumer has a period of fourteen days to exercise their right of withdrawal from a distance contract, following a telephone solicitation or off-premises, without having to state reasons or bear any costs other than those provided for in Articles L.221-23 to L.221-25."
The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by them, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise their right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good or lot or the last part.
The right of withdrawal may be exercised online, using the attached withdrawal form and also available on the website, or by any other unambiguous declaration expressing the will to withdraw, particularly by email as indicated in ARTICLE 1 of the GTC.
Returns must be made in their original and complete condition (packaging, accessories, label, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice.
Damaged, soiled, worn, or incomplete Products will not be accepted.
The exchange (subject to availability) or refund will be made within 14 days from the receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
Article 9: Seller's Liability - Warranties
The Products supplied by the Seller benefit from:
• the legal guarantee of conformity for defective, damaged, or non-conforming Products or those not matching the order, for a period of two years.
• the legal guarantee against hidden defects resulting from a material, design, or manufacturing defect affecting the delivered products and rendering them unsuitable for use.
In order to assert its rights, the Customer must inform the Seller, in writing (email or mail), of the non-conformity of the Products or the existence of hidden defects from their discovery.
The Seller will refund, replace, or have repaired the Products or parts under warranty deemed non-compliant or defective.
Return shipping costs will be borne by the seller.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and at the latest within 3 days following the Seller's confirmation of the lack of conformity or hidden defect. This refund may be made by bank transfer or check.
The Seller's warranty is, in any case, limited to the replacement or refund of non-conforming or defective Products.
⚠️ Only products purchased on the official oraije.com website are covered by this warranty. You will be asked for your order number to benefit from it.
For any item purchased from a reseller, it is your responsibility to contact them directly.
Article 10: Data Protection and Liberties
In accordance with Law 78-17 of January 6, 1978, it is reminded that the personal data requested from the Customer are necessary for processing their order and for issuing invoices, among other things.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management, and payment of orders.
In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification, and opposition concerning the information that relates to them.
This right can be exercised according to the terms described in the "legal notices" section of the website https://oraije.com/.
Article 11: Applicable Law - Language
These GTC and the operations resulting from them are governed by and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
Article 12: Disputes
For any complaint, please contact customer service at the following email address: bonjour@oraije.com
You can consult our document relating to the complaint procedure.
In accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", in the event of a failed complaint to customer service or in the absence of a response from this service within two months, you have the possibility to resort free of charge to a consumer mediation procedure with:CM2C49 rue de Ponthieu75 008 PARISTel: 01 89 47 00 14Website: https://www.cm2c.net/declarer-un-litige.phpEmail: litiges@cm2c.net
