Effective 03/06/2025
General information:
The Oraije Paris website is published by HR France, a company registered with the Bobigny Trade and Companies Register under number 909 055 410, whose registered office is located at 94 avenue Victor Hugo, 93300 Aubervilliers.
Email: oraije.paris@gmail.com
Article 1: Fields of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Customers" or "The Customer") wishing to purchase the products offered for sale by the Seller on the Oraije Paris website. The Products offered for sale on the website are as follows:
• Women's ready-to-wear from the brand Oraije Paris, specializing in jeans.
The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the Oraije Paris website, which the customer is required to read before ordering.
The choice and purchase of a product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when placing the order.
These terms and conditions are accessible at any time on the website. Oraije Paris and will prevail over any other document.
The Customer declares that they have read and accepted these Terms and Conditions by ticking the box provided for this purpose before implementing the online ordering procedure on the Oraije Paris website.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The products presented on the Oraije Paris website are offered for sale in the following territories:
Germany, Austria, Belgium, Metropolitan France, Italy, Luxembourg, Portugal and the United Kingdom.
In the case of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned.
For all products shipped outside the European Union and French overseas territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties, local taxes, import duties, or state taxes may be applicable. These will be borne by and are the sole responsibility of the Client.
Article 2: Price
The Products are supplied at the prices in effect as shown on the website Oraije Paris , when the Seller registers the order.
Prices are expressed in Euros including VAT.
The prices take into account any discounts that may be granted by the Seller on the Oraije Paris website .
These prices are fixed and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to change the prices at any time.
Prices do not include processing, shipping, transport and delivery fees, which are charged separately, under the conditions indicated on the website and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Seller and given to the Customer upon delivery of the Products ordered.
Article 3: Orders
It is up to the Client to select on the site Oraije Paris the products he wishes to order.
The Customer will then be able to add items to the basket, modify them and delete them.
Product offers are valid as long as they are visible on the website, subject to available stock.
The sale will only be considered valid after full payment of the price. It is the Client's responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the website Oraije Paris constitutes the formation of a distance contract between the Client and the Seller.
The Seller reserves the right to cancel any order in the event of stock shortage. products ordered by the Customer.
The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment for a previous order.
The Customer will be able to track the progress of their order on the website and contact the Seller at any time by email and telephone.
Article 3 bis: Customer Area - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do so, he must register by filling in the form that will be offered to him at the time of his order and undertakes to provide truthful and accurate information concerning his civil status and contact details, including his email address and telephone number.
The Client is responsible for updating the information provided. They are advised that they can modify it by logging into their account.
To access their personal account and order history, the Customer must log in using their username and password, which will be provided after registration and are strictly personal. The Customer is prohibited from disclosing this information. Otherwise, they will remain solely responsible for any use made of it.
The Customer may also request to unsubscribe by visiting the dedicated page in their personal space or by sending an email to Bonjour@oraije.com . This will be effective within a reasonable timeframe.
In the event of non-compliance with the general terms and conditions of sale/or use, the website https://oraije.com/ will have the option to suspend or even close a customer's account after a formal notice has been sent electronically and has gone unheeded.
Any account deletion, for whatever reason, results in the complete and total deletion of all the Client's personal information.
The Seller shall not be liable for any event due to force majeure resulting in a malfunction of the site or server, and subject to any interruption or modification in the event of maintenance.
Creating an account implies acceptance of these general terms and conditions of sale.
Article 4: Payment Terms
The price is paid via secure payment, according to the following terms:
• Payment by bank card
The price is payable in full by the Customer on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in the banking transactions carried out on the website https://oraije.com/.
Payments made by the Customer will only be considered final after the Seller has effectively received the amounts due.
The Seller will not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated above.
Article 5: Deliveries
The Products ordered by the Customer will be delivered in mainland France, the EU or in the following area(s):
United Kingdom, Switzerland, Monaco, Iceland, Norway, French Overseas Departments, Canada.
Deliveries take place within 2 to 7 working days to the address indicated by the Customer (in Metropolitan France) when placing their order on the website.
Delivery consists of transferring physical possession or control of the Product to the Customer. Unless otherwise specified or in the event of unavailability of one or more products, the ordered products will be delivered in a single shipment.
The Seller undertakes to make every effort to deliver the products ordered by the Customer within the aforementioned timeframes. However, these timeframes are provided for informational purposes only; the Seller is not liable for any delivery delays caused by the carrier.
Deliveries are made by an independent carrier to the address provided by the Customer when placing the order and to which the carrier can easily access.
The Customer is required to check the condition of the delivered products. They have 14 days from the date of delivery to submit any claims by email, accompanied by all supporting documentation (including photos). After this period, and if these formalities have not been observed, the Products will be deemed compliant and free from any defects, and no claim will be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its own expense, the Products delivered whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
The transfer of risk of loss or damage to the Products will only occur when the Customer takes physical possession of them. Therefore, the Products travel at the Seller's risk, except when the Customer has chosen the carrier. In this case, the risk is transferred upon delivery of the goods to the carrier.
Article 6: Return
You have 14 days to return your order, once it has been received, at your expense.
Items must be in their original, new condition (with all tags, accessories and packaging) and must show no signs of wear or dirt.
Any item returned incomplete or damaged will not be eligible for exchange or refund.
Return procedures:
If you are not satisfied with the items ordered, you have 14 days to return your order, once it has been received.
Please visit our return page .
Once your return request has been accepted and your label has been received, you have 14 days to return your order.
Please note that any package received outside of this timeframe will not be eligible for a refund.
Please note that we charge a €5 fee for return shipping, which will be deducted from your refund or credit note. If you would like an exchange, the first exchange is free; subsequent exchanges will be charged €5 to cover shipping costs.
Any package lost by the shipping service cannot be exchanged or refunded. It is the customer's responsibility to ensure the safekeeping of their package (tracking and insurance), as no action can be taken for uninsured or untracked packages.
Once you have notified us beforehand by email, please return your order to the address sent in the email.
Once we receive your package, we have 14 days to issue a refund to the credit card account you used for your purchase.
Refund method:
Once the package is received at our warehouse, our team will check the condition of the returned item. If it is in new condition with its tags attached, the refund will be processed as quickly as possible. If the product is not in new condition, the brand reserves the right to apply a deduction to the refund according to the following table:
| Condition of returned product | Description | Discount applied | Action / Policy applied |
|---|---|---|---|
| New product, unworn, tags removed | Good condition, but missing the original label | -10% to -20% | Partial refund possible |
| Product worn but clean, without visible defects | Worn briefly, visually good condition | -30% | Exceptional partial refund |
| Product washed (odor, ironing, altered texture) | Obvious signs of washing | -40% to -50% | Exceptional partial refund, subject to assessment |
| Product with traces of makeup, perfume, hair, stains | Product visibly soiled | -60% to -80% | Very limited partial refund, or return refused |
| Altered product (seams, hems modified) | Any modification to the product | No refunds | Return refused – non-compliant product |
| Damaged product (hole, permanent stain, undone seam) | Damage caused by misuse | No refunds | Return refused – non-compliant product |
| Product is very worn or damaged | Pilling, misshapen fabric, loss of shape | No refunds | Return refused – non-compliant product |
* table valid only if the withdrawal period is respected.
Article 7: Transfer of Ownership
Ownership of the Products will only transfer from the Seller to the Customer after full payment of the price by the latter, regardless of the date of delivery of the Products.
Article 8: Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code, "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone solicitation or off-premises sales, without having to justify his decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25.
The period mentioned in the first paragraph begins on the day the goods are received by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise their right of withdrawal from the date of conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good or lot or the last part.
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the website or any other unambiguous statement expressing the wish to withdraw, including by email as indicated in ARTICLE 1 of the CGV.
Returns must be made in their original and complete condition (packaging, accessories, label, etc.) allowing for their resale as new, accompanied by the purchase invoice.
Damaged, soiled, worn, or incomplete products will not be accepted for return.
The exchange (subject to availability) or refund will be made within 14 days of the Seller's receipt of the Products returned by the Customer under the conditions set out in this article.
Article 9: Seller's Liability - Guarantees
The Products supplied by the Seller benefit from:
• the legal guarantee of conformity for defective, damaged or faulty Products or Products that do not correspond to the order,
• the legal guarantee against hidden defects arising from a defect in material, design or manufacturing affecting the delivered products and rendering them unfit for use.
In order to assert its rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or of the existence of hidden defects from the date of their discovery.
The Seller will refund, replace or repair Products or parts under warranty deemed non-compliant or defective.
The return shipping costs will be covered by the seller.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as quickly as possible and no later than 3 days after the Seller's confirmation of the non-compliance or hidden defect. This refund may be issued by bank transfer or check.
The Seller's warranty is, in any event, limited to the replacement or refund of non-conforming or defective Products.
⚠️ Only products purchased on the official oraije.com website are eligible for this guarantee; your order number will be required in order to benefit from it.
For any item purchased from a reseller, it is your responsibility to contact them directly.
Article 10: Data Processing and Freedoms
In accordance with law 78-17 of 6 January 1978, it is noted that the personal data requested from the Customer is necessary for the processing of their order and the preparation of invoices in particular.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders.
In accordance with applicable national and European regulations, the Client has a permanent right of access, modification, rectification and objection with regard to information concerning him/her.
This right can be exercised according to the terms described in the "legal notices" section of the website https://oraije.com/ .
Article 11: Applicable Law - Language
These Terms and Conditions and the transactions arising therefrom are governed by and subject to French law.
These Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Article 12: Disputes
For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these Terms and Conditions.
The Customer is informed that they can use the Online Dispute Resolution (ODR) platform: http://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from purchase and sale transactions concluded under these Terms and Conditions, which have not been resolved amicably between the seller and the buyer or through mediation, shall be submitted to the competent courts under the conditions of common law.
Annex I - Withdrawal Form
Date ______________________
This form should only be completed and returned if the Customer wishes to withdraw from the order placed on https://oraije.com/ except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.
By email: Hello@oraije.com
I hereby notify you of my withdrawal from the contract for the following item:
- Order dated (indicate date)
- Order number: …………………………………………………….
- Customer Name: ……………………………………………………………………
- Customer Address: ………………………………………………………………….
Customer Signature