CGUV / CGV
Effective as of 03/03/2018
Article 1: Fields of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale by the Seller on the Oraije Paris website. The Products offered for sale on the site are as follows:
• Women’s ready-to-wear from the Oraije Paris brand, specializing in jeans.
The main characteristics of the products, including specifications, illustrations and indications of dimensions or capacity of the products, are presented on the Oraije Paris website, which the customer is required to read before ordering.
The choice and purchase of a product are the sole responsibility of the Customer.
Product offers are subject to availability of stock, as specified when the order is placed.
These T&Cs are accessible at any time on the site Oraije Paris and will prevail over any other document.
The Customer declares having read these General Terms and Conditions and having accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the Oraije Paris website.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The products presented on the Oraije Paris website are offered for sale in the following territories:
Germany, Austria, Belgium, United States, Metropolitan France, Italy, Luxembourg, Portugal and United Kingdom.
In the event of an order to a country other than mainland France, the Customer is the importer of the product(s) concerned.
For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.
Article 2: Price
The Products are provided at the current prices listed on the site Oraije Paris , when registering the order by the Seller.
Prices are expressed in Euros, excluding and including VAT.
The prices take into account any reductions that may be granted by the Seller on the Oraije Paris website .
These prices are firm and not revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
Article 3: Orders
It is up to the Customer to select on the site Oraije Paris the products he wishes to order.
The Customer will then be able to put items in the basket, modify them and delete them.
Product offers are valid as long as they are visible on the site, within the limit of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
Any order placed on the site Oraije Paris constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel any order in the event of a stock shortage. products ordered by the Customer.
The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer can follow the progress of his order on the site and contact the Seller at any time by email and telephone.
Article 3a: Customer area - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form which will be offered to him at the time of his order and undertakes to provide sincere and exact information concerning his civil status and his contact details, in particular his email address and telephone number.
The Customer is responsible for updating the information provided. It is specified that they can modify it by logging into their account.
To access his/her personal space and order history, the Customer must identify himself/herself using his/her username and password, which will be communicated to him/her after registration and which are strictly personal. As such, the Customer is prohibited from disclosing them. Otherwise, he/she will remain solely responsible for the use made of them.
The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to Bonjour@oraije.com . This will be effective within a reasonable time.
In the event of non-compliance with the general conditions of sale/or use, the site https://oraije.com/ will have the possibility of suspending or even closing a customer's account after formal notice has been sent electronically and has remained without effect.
Any deletion of an account, whatever the reason, results in the pure and simple deletion of all the Client's personal information.
The Seller shall not be held liable for any event due to force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance.
Creation of the account implies acceptance of these general conditions of sale.
Article 4: Payment conditions
The price is paid by secure payment, according to the following terms:
• payment by bank card
• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site https://oraije.com/.
Payments made by the Customer will only be considered final after actual collection by the Seller of the amounts due.
The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.
Article 5: Deliveries
The Products ordered by the Customer will be delivered in mainland France or in the following area(s):
Germany, Austria, Belgium, United States, Italy, Luxembourg, Portugal and United Kingdom.
Deliveries take place within 2 to 7 working days to the address indicated by the Customer (in Metropolitan France) when ordering on the site.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. However, these deadlines are provided for information purposes only.
If the Products ordered have not been delivered within 5 working days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.
Deliveries are made by an independent carrier to the address provided by the Customer when ordering and which the carrier can easily access.
The Customer is required to check the condition of the delivered products. He has a period of 14 days from delivery to make complaints by email, accompanied by all the supporting documents relating thereto (photos in particular). After this period and in the absence of having complied with these formalities, the Products will be deemed compliant and free from any learned defect and no complaint may be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
The transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products. The Products therefore travel at the risk of the Seller except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.
Article 6: Return
You have 14 days to return your order, once it has been received at your expense.
Items must be in new and original condition (with all tags, accessories and packaging) and must not show any signs of wear or dirt.
Any item returned incomplete or damaged will not be eligible for exchange or refund.
Return terms:
If you are not satisfied with the items ordered, you have 14 days to return your order once you have received it.
Please go to our returns page .
Please note that we charge you a €5 return fee which will be deducted when you issue your refund or credit.
Any package lost by the transport services will not be exchanged and/or refunded. It is the customer's responsibility to ensure their package (tracking and insurance), as no action can be taken for uninsured or untracked packages.
Once you have notified us in advance by email, please return your order to the address sent in the email.
Once we receive your package, we have 14 days to issue a refund to the credit card account you used for your purchase.
Article 7: Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.
Article 8: Right of withdrawal
According to the terms of article L221-18 of the Consumer Code, “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone or off-premises canvassing, without having to justify his decision or bear costs other than those provided for in articles L.221-23 to L.221-25.
The period referred to in the first paragraph shall run from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or the last part.
The right of withdrawal may be exercised online, using the attached withdrawal form and also available on the site or any other declaration, free of ambiguity, expressing the desire to withdraw and in particular by email indicated in ARTICLE 1 of the T&Cs.
Returns must be made in their original condition and complete (packaging, accessories, label, etc.) allowing them to be re-sold as new, accompanied by the purchase invoice.
Damaged, soiled, worn or incomplete Products will not be accepted.
*Return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.
Article 9: Seller’s liability – Guarantees
The Products supplied by the Seller benefit from:
• the legal guarantee of conformity for defective, damaged or damaged Products or those not corresponding to the order,
• the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.
In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.
The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.
Return costs will be reimbursed upon presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 3 days following the Seller's discovery of the lack of conformity or hidden life. This refund may be made by bank transfer or check.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products which are non-compliant or affected by a defect.
Article 10: Data protection and freedoms
In application of law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer are necessary for processing his order and for establishing invoices in particular.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders.
The Client has, in accordance with current national and European regulations, a permanent right of access, modification, rectification and opposition with regard to information concerning him/her.
This right may be exercised in accordance with the terms described in the “legal notices” section of the site https://oraije.com/ .
Article 11: Applicable law - Language
These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.
These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
Article 12: Disputes
For any complaints, please contact customer service at the postal or email address of the Seller indicated in ARTICLE 1 of these T&Cs.
The Customer is informed that he can use the Online Dispute Resolution (ODR) platform: http://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from purchase and sale transactions concluded under these General Terms and Conditions and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.
Annex I - Withdrawal form
Date ______________________
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://oraije.com/ except for exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Conditions of Sale.
By email: Hello@oraije.com
I hereby notify the withdrawal of the contract relating to the goods below:
- Order of (indicate date)
- Order number: …………………………………………………….
- Customer Name: ……………………………………………………………………
- Customer Address: ………………………………………………………………….
Customer Signature