Effective from 06/03/2025
General information:
The Oraije Paris website is published by HR France, a company registered with the Bobigny Trade and Companies Register under number 909 055 410, whose head office is located at 94 avenue Victor Hugo, 93300 Aubervilliers.
Email: oraije.paris@gmail.com
Article 1: Fields of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale by the Seller on the Oraije Paris website. The Products offered for sale on the website are as follows:
• Women’s ready-to-wear from the Oraije Paris brand, specializing in jeans.
The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the Oraije Paris website, which the customer is required to read before ordering.
The choice and purchase of a product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when the order is placed.
These T&Cs are accessible at any time on the site Oraije Paris and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure on the Oraije Paris website.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The products presented on the Oraije Paris website are offered for sale in the following territories:
Germany, Austria, Belgium, Metropolitan France, Italy, Luxembourg, Portugal and the United Kingdom.
In the event of an order to a country other than mainland France, the Customer is the importer of the product(s) concerned.
For all products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the Customer.
Article 2: Price
The Products are provided at the current prices shown on the site Oraije Paris , when the order is registered by the Seller.
Prices are expressed in Euros including VAT.
The prices take into account any reductions that may be granted by the Seller on the Oraije Paris website .
These prices are firm and not subject to revision during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.
Article 3: Orders
It is up to the Customer to select on the site Oraije Paris the products he wishes to order.
The Customer can then add, modify and delete items to the basket.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.
Any order placed on the site Oraije Paris constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel any order in the event of a stock shortage. products ordered by the Customer.
The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer can follow the progress of their order on the site and contact the Seller at any time by email and telephone.
Article 3 bis: Customer area - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form which will be offered to him at the time of his order and undertakes to provide sincere and exact information concerning his civil status and his contact details, in particular his email address and telephone number.
The Customer is responsible for updating the information provided. It is specified that they can modify it by logging into their account.
To access their personal space and order history, the Customer must identify themselves using their username and password, which will be communicated to them after registration and which are strictly personal. As such, the Customer is prohibited from disclosing them. Otherwise, they will remain solely responsible for the use made of them.
The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to Bonjour@oraije.com . This will be effective within a reasonable time.
In the event of non-compliance with the general conditions of sale/or use, the site https://oraije.com/ will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without effect.
Any deletion of an account, whatever the reason, results in the pure and simple deletion of all the Client's personal information.
The Seller shall not be liable for any event due to force majeure resulting in a malfunction of the site or server, subject to any interruption or modification in the event of maintenance.
Creation of the account entails acceptance of these general conditions of sale.
Article 4: Payment conditions
The price is paid by secure payment, according to the following terms:
• payment by bank card
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site https://oraije.com/.
Payments made by the Customer will only be considered final after actual collection by the Seller of the amounts due.
The Seller shall not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.
Article 5: Deliveries
The Products ordered by the Customer will be delivered to mainland France, the EU or the following areas:
United Kingdom, Switzerland, Monaco, Iceland, Norway, French Overseas Territories, Canada.
Deliveries take place within 2 to 7 working days to the address indicated by the Customer (in Metropolitan France) when ordering on the site.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or in the unavailability of one or more products, the products ordered will be delivered in a single delivery.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. However, these deadlines are provided for information purposes only; the Seller is not responsible for any delay in delivery caused by the carrier.
Deliveries are made by an independent carrier to the address specified by the Customer when ordering and which the carrier can easily access.
The Customer is required to check the condition of the delivered products. He has a period of 14 days from delivery to make complaints by email, accompanied by all supporting documents (photos in particular). After this period and if these formalities have not been complied with, the Products will be deemed compliant and free from any defect and no complaint can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L217-4 et seq. of the Consumer Code and those provided for in these General Terms and Conditions.
The transfer of risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk unless the Customer has chosen the carrier himself. As such, the risks are transferred at the time the goods are handed over to the carrier.
Article 6: Return
You have 14 days to return your order, once it has been received at your expense.
Items must be in new and original condition (with all tags, accessories and packaging) and must not show any signs of wear or dirt.
Any item returned incomplete or damaged cannot be exchanged or refunded.
Return terms:
If you are not satisfied with the items ordered, you have 14 days to return your order once you have received it.
Please go to our returns page .
Once your return request has been accepted and your label received, you have 14 days to return your order.
Please note that any package received outside of this timeframe will not be refunded.
Please note that we charge a €5 return shipping fee, which will be deducted from your refund or credit. If you would like an exchange, the first one is free; subsequent exchanges will cost €5 to cover shipping costs.
Any package lost by the transport services cannot be exchanged and/or refunded. It is the customer's responsibility to ensure their package (tracking and insurance), as no action can be taken for uninsured or untracked packages.
Once you have notified us in advance by email, please return your order to the address sent in the email.
Once we receive your package, we have 14 days to issue a refund to the credit card you used for your purchase.
Reimbursement method:
Once the package is received in our warehouse, our team will check the condition of the returned item. If it is in new condition with its labels, the refund will be made as soon as possible. If the product is not in new condition, the brand reserves the right to apply a discount to the refund according to the following table:
| Condition of the returned product | Description | Discount applied | Action / Applied Policy |
|---|---|---|---|
| New, unworn product, label removed | Good condition, but missing the original label | -10% to -20% | Partial refund possible |
| Product worn but clean, without visible defects | Worn briefly, visually correct condition | -30% | Exceptional partial reimbursement |
| Washed product (odor, ironing, modified texture) | Obvious traces of washing | -40% to -50% | Exceptional partial reimbursement, depending on assessment |
| Product with traces of makeup, perfume, hair, stains | Product obviously soiled | -60% to -80% | Very limited partial refund, or return refused |
| Altered product (seams, hems modified) | Any modification of the product | No refunds | Return refused – non-compliant product |
| Damaged product (hole, permanent stain, undone seam) | Damage caused by misuse | No refunds | Return refused – non-compliant product |
| Very worn or damaged product | Pilling, deformed fabric, loss of shape | No refunds | Return refused – non-compliant product |
* table valid only if the withdrawal period is respected.
Article 7: Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.
Article 8: Right of withdrawal
According to the terms of article L221-18 of the Consumer Code, “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone or off-premises canvassing, without having to justify his decision or bear costs other than those provided for in articles L.221-23 to L.221-25.
The period referred to in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of lots or multiple parts whose delivery is staggered over a defined period, the period starts from the receipt of the last good or lot or the last part.
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other unambiguous declaration expressing the desire to withdraw and in particular by email indicated in ARTICLE 1 of the T&Cs.
Returns must be made in their original condition and complete (packaging, accessories, label, etc.) allowing them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled, worn or incomplete Products will not be accepted.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.
Article 9: Seller's liability - Guarantees
The Products supplied by the Seller benefit from:
• the legal guarantee of conformity for defective, damaged or damaged Products or those not corresponding to the order,
• the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use.
In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or the existence of hidden defects from the moment they are discovered.
The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.
Return costs will be covered by the seller.
Refunds, replacements or repairs for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 3 days following the Seller's discovery of the lack of conformity or hidden defect. This refund may be made by bank transfer or check.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.
⚠️ Only products purchased on the official website oraije.com benefit from this guarantee, your order number will be requested in order to benefit from it.
For any item purchased from a reseller, it is your responsibility to contact them directly.
Article 10: Data protection and freedoms
In application of law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer are necessary for processing his order and for establishing invoices in particular.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders.
The Client has, in accordance with current national and European regulations, a permanent right of access, modification, rectification and opposition with regard to information concerning him/her.
This right can be exercised according to the terms described in the “legal notices” section of the site https://oraije.com/ .
Article 11: Applicable law - Language
These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.
These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.
Article 12: Disputes
For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T&Cs.
The Client is informed that he can use the Online Dispute Resolution (ODR) platform: http://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from purchase and sale transactions concluded in application of these General Terms and Conditions and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.
Annex I - Withdrawal form
Date ______________________
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://oraije.com/ except for exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Conditions of Sale.
By email: Bonjour@oraije.com
I hereby notify the withdrawal of the contract relating to the goods below:
- Order dated (indicate date)
- Order number: …………………………………………………….
- Customer Name: ……………………………………………………………………
- Customer Address: ………………………………………………………………….
Customer Signature