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Livraison Point relais GRATUITE en point de retrait 📦 Livraison Standard OFFERTE dès 100€ d'achats


Effective as of 03/03/2018

Article 1: Fields of application

These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers or the Customer"), wishing to acquire the products offered for sale by the Seller on the Oraije Paris website. The Products offered for sale on the site are as follows:

• Women's ready-to-wear from the Cindy.H brand, specializing in jeans.

The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions or capacity of the products, are presented on the Oraije Paris website, which the customer is required to read before ordering.

The choice and purchase of a product are the sole responsibility of the Customer.

Product offers are within the limits of available stocks, as specified when placing the order. 

These T&Cs are accessible at any time on the site. Oraije Paris and will prevail over any other document.

The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering procedure of the Oraije Paris site.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The products presented on the Oraije Paris website are offered for sale for the following territories: 

Germany, Austria, Belgium, United States, Metropolitan France, Italy, Luxembourg, Portugal and United Kingdom.

In the event of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned.

For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Customer.

Article 2: Price

The Products are supplied at the current prices listed on the site. Oraije Paris , when the order is registered by the Seller.

Prices are expressed in Euros, excluding and including tax.

The prices take into account any reductions that may be granted by the Seller on the Oraije Paris website .

These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

Article 3: Orders

It is up to the Customer to select on the site Oraije Paris the products he wishes to order.

The Customer can then put items in the basket, modify them and delete them.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site Oraije Paris constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel any order in the event of a shortage of stock. products ordered by the Customer.

The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site and contact the Seller at any time by email and telephone.

Article 3 bis: Customer area - Account

In order to place an order, the Customer is invited to create an account (personal space). 

To do this, he must register by completing the form that will be offered to him at the time of his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address and telephone number.

The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.

To access his personal space and order history, the Customer must identify himself using his username and password which will be communicated to him after registration and which are strictly personal. As such, the Customer refrains from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.

The Customer may also request his unsubscription by going to the dedicated page on his personal space or by sending an e-mail to This will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale/or use, the site will be able to suspend or even close a customer's account after formal notice sent electronically and which has had no effect.

Any deletion of an account, for whatever reason, results in the pure and simple deletion of all personal information of the Customer.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.

The creation of the account entails the acceptance of these general conditions of sale.

Article 4: Terms of payment

The price is paid by secure payment, according to the following terms:

• payment by credit card

• or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

Article 5: Deliveries

The Products ordered by the Customer will be delivered in mainland France or in the following area(s): 

Germany, Austria, Belgium, United States, Italy, Luxembourg, Portugal and United Kingdom.

Deliveries are made within 2 to 7 working days to the address indicated by the Customer (in Metropolitan France) when ordering on the site.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only.

If the Products ordered have not been delivered within 5 working days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request within the conditions provided for in articles L216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

Deliveries are made by an independent carrier to the address mentioned by the Customer when ordering and to which the carrier can easily access.

The Customer is required to check the condition of the products delivered. He has a period of 14 days from delivery to make complaints by email, accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any learned defects and no complaint can be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L217-4 and following of the Code. of consumption and those provided for in these GCS.

The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.

Article 6: return

You have 14 days to return your order, once it has been received at your expense.

Items must be in their new and original condition (with all tags, accessories and packaging) and must not show any signs of wear or traces of dirt.

Any item returned incomplete or damaged cannot be exchanged or refunded.

I want to make a comeback!

Purchases and orders made during sales and/or private sale periods are not refunded, but are subject to a credit note to be used without time limit on our merchant site.

Return terms:

In the event that the items ordered do not give you satisfaction, you have 14 days to return your order, once it has been received.

Please go to our returns page .

Please note that the shipping costs are the responsibility of the customer and that it is mandatory to send us your tracking number by email.

Any package lost by the transport services cannot be exchanged and/or refunded. It is the customer's responsibility to ensure their package (tracking and insurance), no action can be taken for uninsured or untracked packages.

Once you have notified us in advance by email, please return your order to the address sent in the email.

Once your package has been received, we have 14 days to issue a refund to the credit card account you used for your purchase.

Article 7: Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the Products.

Article 8: Right of withdrawal

According to the terms of article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following telephone canvassing or outside establishment, without having to justify its decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25.

The period mentioned in the first paragraph runs from the day of receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer can exercise his right of withdrawal from the conclusion of the contract.

In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece.

The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the site or any other statement, unambiguous, expressing the desire to withdraw and in particular by email indicated at ARTICLE 1 of the T&Cs.

Returns must be made in their original condition and complete (packaging, accessories, label, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.

Products that are damaged, soiled, worn, or incomplete are not taken back.

*The return costs remain the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

Article 9: Liability of the seller - Warranties

The Products supplied by the Seller benefit from: 

• the legal guarantee of conformity for Products that are defective, damaged or damaged or that do not correspond to the order,

• the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unsuitable for use.

In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from the time of their discovery.

The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.

Return costs will be reimbursed on presentation of receipts.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 3 days of the Seller's finding of the lack of conformity or the hidden life. This refund can be made by bank transfer or check.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.

Article 10: IT and freedoms

In application of law 78-17 of January 6, 1978, it is recalled that the personal data which are requested from the Customer are necessary for the processing of his order and the establishment of invoices in particular.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification and opposition with regard to information concerning him.

This right can be exercised according to the methods described in the “legal notices” section of the site .

Article 11: Applicable law - Language

These T&Cs and the resulting operations are governed by and subject to French law.

These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 12: Disputes

For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these GCS.

The Client is informed that he can use the Online Dispute Resolution (RLL) platform:

All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. commmon.

Annex I - Withdrawal form

Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

By email :

I hereby notify the withdrawal of the contract relating to the property below:

- Order of (indicate the date)

- Order number: …………………………………………………….

- Client name : ……………………………………………………………………

- Customer's address: ………………………………………………………………….

Client's signature 


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