What are the return conditions?

You have 14 days from the date of receipt of the package to submit a return request. To do this, please visit our Returns page.

Return shipping costs are the responsibility of the customer, and a tracking number must be provided.

Any package lost by shipping services cannot be exchanged and/or refunded. It is the customer's responsibility to ensure their package (tracking and insurance). No action can be taken for uninsured or untracked packages.