1. Our commitments regarding the protection of your personal data

We, HR FRANCE, whose registered office is located at 94 avenue Victor Hugo 93300 Aubervilliers and registered with the Bobigny Companies Register under number 909 055 410 (hereinafter "Oraije") as data controller, explain how we collect, process and transfer your personal data, in order to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us across all our communication channels.

We are taking all necessary measures to:

• to provide you with clear and transparent information on how your personal data will be collected and processed;

• put in place all the necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;

• retain your personal data only for as long as necessary for the purposes of the processing or service specified;

• to offer you the possibility at any time to access and modify your personal data that we process directly via your personal spaces on our site.

To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable personal data protection law.

2. On what occasions do we collect your personal data?

Your personal data may be collected when:

• You create an account on our website;

• You are visiting our website which may use cookies;

• You buy our products online;

• You subscribe to our newsletter.

3. What personal information do we process and when do we collect it?

We collect the information you provide to us as part of our business relationship, including:

• when you create a customer account;

• during the management of your orders;

• during your interactions with our customer service;

• when you visit our social media accounts;

• when you participate in a competition.

Information that is strictly necessary to provide you with a service is marked with an asterisk and generally includes your name, surname, postal address, email address, mobile phone number and date of birth.

We also collect personal information when you purchase our products. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices, and your customer journey on our online service.

4. How do we use your personal data?

We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.

4.1 Purposes of our processing of personal data

Order and delivery management

As part of fulfilling our obligations to our customers, we collect and use your personal information to manage our business relationship, including managing your purchases and orders and delivering your products.

Customer relationship management / Improving your customer experience: we use and retain your personal information to update our customer files and offer you products that may interest you.

Communication with you: we collect and store your personal information in order to communicate with you about your orders, invoices or customer service complaints.

Targeted advertising and newsletter: we collect and store your personal information for marketing purposes, including to send you our newsletter, if you have given us your consent.

Legal or regulatory requirement: we may be required to process your personal data in order to comply with one of our legal or regulatory obligations, for example by disclosing your personal data in response to legitimate requests from public authorities, including to meet national security, fraud prevention or law enforcement requirements.

4.2 Who are the recipients of your personal data?

We ensure that only authorized persons within Oraije can access your personal data when such access is necessary for the performance of our business relationship.

Our service providers may also receive personal data strictly necessary for the performance of the services we have entrusted to them (for example: delivery, online payment).

4.3 Where is your personal data stored?

The data is stored in compliance with French law and European regulations.

In compliance with French law and European regulations, we may share personal data with other companies necessary for the implementation of the services you have contracted or subscribed to (examples: home delivery, collection point).

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using appropriate safeguards as defined by the applicable personal data protection regulations.

4.4 How long is your personal data kept?

Data retention periods in active databases comply with CNIL recommendations and/or applicable legal obligations:

• Your email address for sending our newsletter (subject to having obtained your consent): until you withdraw your consent.

• Cookies: 13 months from the date the cookie is placed on your computer.

4.5 Cookie Management

When you visit our website, we may, with your consent, place cookies on your computer using your browser. These cookies allow us to identify your computer during your subsequent visits for the duration of their validity or registration. Oraije's partners, service providers, or third-party companies may also place cookies on your computer. Some cookies are essential for browsing our site, particularly for the proper execution of the ordering process; deleting them may cause difficulties while browsing our website.

5. How to exercise your rights?

• In order to allow you to control our use of your personal data, you have the following rights:

  • right to object to our processing of your personal data;

  • right to access your personal data that we process;

  • right to rectify them;

  • right to erasure of your personal data;

  • right to data portability;

  • right to restriction of processing;

  • right to define guidelines regarding the retention, erasure and communication of your personal data after your death.

• You can exercise your rights:
  • by email, accompanied by a copy of any identity document: bonjour@oraije.com
  • by mail accompanied by a copy of any identity document addressed to HR FRANCE Customer Service, 94 avenue Victor Hugo 93300 Aubervilliers.
  

• You also have the option of lodging a complaint with the National Commission for Information Technology and Freedoms: www.cnil.fr.

If you require further details on the content of these rights, please contact us at the addresses mentioned above.
We will provide you with our responses to your requests as soon as possible and in any event within one month of receiving your requests.