Privacy Policy

1. Our commitments regarding the protection of your personal data


We, HR FRANCE, with registered office at 94 avenue Victor Hugo 93300 Aubervilliers and registered with the Bobigny Trade and Companies Register under number 909 055 410 (hereinafter "Oraije") as data controller, explain how we collect, process, and transfer your personal data, to provide you with new services daily while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, integrity, availability, and security of the personal data you entrust to us across all our communication channels.

We take all necessary measures to:

  • provide you with clear and transparent information on how your personal data will be collected and processed;

  • implement all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration, or access by an unauthorized third party;

  • store your personal data only for the time necessary for the purpose of the processing or determined service;

  • offer you the possibility at any time to access and modify your personal data that we process directly via your personal spaces on our site.

To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable data protection law.


2. On what occasions do we collect your personal data?


Your personal data may be collected when:

  • you create an account on our website;

  • you visit our website, which may use cookies;

  • you purchase our products online;

  • you subscribe to our newsletter.




3. What personal information do we process and when do we collect it?


We collect the information you provide to us as part of our commercial relationship, particularly:

  • when you create a customer account;

  • when managing your orders;

  • during your exchanges with our customer service;

  • when you visit our social media accounts;

  • when you participate in a contest.

Information whose collection is strictly necessary to provide you with a service is indicated by an asterisk and generally concerns your last name, first name, postal address, email address, mobile phone number, and date of birth.

We also collect personal information when you purchase our products. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices, and your customer journey on our online service.


4. How do we use your personal data?


We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.


4.1 Purposes of our personal data processing


Order and delivery management

As part of fulfilling our obligations to our customers, we collect and use your personal information to manage our commercial relationship, particularly to manage your purchases and orders and to deliver your products.

Customer relationship management / Improving your customer experience: we use and retain your personal information to update our customer files and offer you products that may interest you.

Communication with you: we collect and retain your personal information to communicate with you about your orders, invoices, or customer service complaints.

Targeted advertising, newsletter, and WhatsApp communications: we collect and use your personal information for commercial prospecting purposes, particularly to send you, subject to your consent when required, newsletters and commercial communications electronically, including by email or via WhatsApp. You can withdraw your consent at any time.

Communications via WhatsApp: when you have consented to receive our communications via WhatsApp, your consent is valid for a period of 2 years from your last interaction with our WhatsApp communications. An interaction, such as sending a message or clicking on a button or link, renews this period. In the absence of interaction for a period of 2 years, you will be automatically unsubscribed from our WhatsApp communications. You can also withdraw your consent at any time.

Legal or regulatory requirement: we may be required to process your personal data to comply with one of our legal or regulatory obligations, for example by communicating your personal data in the event of legitimate requests from public authorities, particularly to meet national security, anti-fraud, or law enforcement requirements.


4.2 Who are the recipients of your personal data?


We ensure that only authorized persons within Oraije can access your personal data when such access is necessary for the execution of our commercial relationship.

Our service providers may also be recipients of personal data strictly necessary for the performance of the services we have entrusted to them (e.g., delivery, online payment).


4.3 Where is your personal data stored?


Data is stored in compliance with French law and European regulations.

We may, in compliance with French law and European regulations, share personal data with other companies necessary for the implementation of the services you have contracted or subscribed to (e.g., home delivery, pickup point).

If our provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using appropriate safeguards within the meaning of the applicable personal data protection regulation.


4.4 How long is your personal data stored?


Data retention periods in the active database comply with CNIL recommendations and/or applicable legal obligations:

  • Your email address for sending our newsletter (subject to having obtained your consent): until you withdraw your consent.

  • Cookies: 13 months from the date the cookie is placed on your computer.


4.5 Cookie management


When you visit our website, we may, if you accept, place cookies on your computer through your browser software. Cookies allow us, during their validity or registration period, to identify your computer during your subsequent visits. Oraije partners or service providers, or third-party companies, may also place cookies on your computer. Some cookies are essential for browsing our site, particularly for the proper execution of the order process; their deletion may cause difficulties when browsing our website.


5. How to exercise your rights?


  • In order to allow you to control our uses of your personal data, you have the following rights:

    • right to object to our processing of your personal data;

    • right to access your personal data that we process;

    • right to rectify them;

    • right to erasure of your personal data;

    • right to portability of your personal data;

    • right to restriction of processing;

    • right to define directives concerning the retention, erasure, and communication of your personal data after your death.


  • You can exercise your rights:
    • by email, accompanied by a copy of any identity document: bonjour@oraije.com
    • by mail accompanied by a copy of any identity document by writing to Customer Service HR FRANCE, 94 avenue Victor Hugo 93300 Aubervilliers.

  • You also have the possibility to lodge a complaint with the National Commission for Information Technology and Liberties (CNIL): www.cnil.fr.

If you would like clarification on the content of these rights, please contact us at the addresses mentioned above.
We will provide our responses to your requests as soon as possible and in any event within one month of receiving your requests.