FAQs

From the date you receive your package, you have 14 days to request a return. Items must be in new and original condition, with their labels, accessories and packaging, and must not show any signs of wear or dirt. Any item that is damaged or shows signs of dirt will not be eligible for a refund.

You have 14 days from the date of receipt of the package to submit a return request. To do this, please visit our Returns page.

Return shipping costs are the responsibility of the customer, and a tracking number must be provided.

Any package lost by shipping services cannot be exchanged and/or refunded. It is the customer's responsibility to ensure their package (tracking and insurance). No action can be taken for uninsured or untracked packages.

Once your return request has been accepted, simply follow the instructions that will be sent to you by email.

Once your package is received, we have 14 days to issue a refund to the card used for the order.

When requesting a refund, delivery charges will not be refunded.