FAQs

Once you receive your order, you have 5 days to report a defect on your item.

If this is the case, please submit a return request by selecting "defective item" as the return reason and attaching photos of the defect so that our teams can verify it and approve your return.

After the 5-day period, we will no longer be able to respond to your request, and your order will not be eligible for exchange or refund.

All jeans purchased on our Oraije website www.oraije.com are eligible for our exclusive Oraije guarantee.

This guarantee is effective for a period of one year from the date of purchase of your order, including the delivery time.

Please note that our guarantee does not apply to Oraije jeans purchased from third-party resellers or in dedicated areas within large stores. For any guarantee or after-sales service request concerning purchases made in these locations, we advise you to contact their after-sales service directly.

We are committed to offering exceptional quality and service to all our Oraije customers, directly from our official website.

The Oraije warranty is designed to offer our customers peace of mind regarding the quality and durability of our products.

Here are the details of what is covered by our warranty:

1. Broken zippers.
2. Broken buttons.
3. Broken seams.

It is important to note that our warranty does not cover damage resulting from normal wear and tear. This includes, but is not limited to, scuffs, discoloration due to sun exposure or cleaning products, or damage caused by accidents or improper use. Our goal is to ensure that our products are free from material and manufacturing defects and remain functional under normal use.

If you encounter a problem with your Oraije product, please contact us with a detailed description of the issue and, if possible, photos of the defect. We will be happy to assist you and provide quality service in line with our commitment to customer satisfaction.